Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) governs how GreenPow OÜ, a company incorporated in Estonia with operations in Costa Rica and Germany, as well as other affiliated entities under the GreenPow corporate group — including GreenPow Costa Rica S.A., GreenPow Labs GmbH, and GreenPow Holdings OÜ (in a non-operational capacity) (collectively referred to as “GreenPow”, “we”, “our”, “us”) collects, uses, stores, shares, and protects personal data of users (“you”, “your”) in connection with its websites, services, applications, and related platforms.

By accessing or using any of GreenPow’s services, including greenpow.io and greenpow.cloud (the “Site”), you agree to this Policy. If you do not agree, please do not use the Site or our services.

We comply with:

  • The European Union General Data Protection Regulation (GDPR – Regulation 2016/679)
  • Costa Rica’s Law Nº 8968 – Protection of the Person Regarding the Processing of Personal Data

This Policy applies globally unless a product- or region-specific privacy policy is provided.

2. Data We Collect

We may collect the following categories of personal data:

  • Contact Data: Name, email, phone number, address
  • Account Data: Username, password, country, settings
  • Usage Data: IP, browser, OS, logs, interactions
  • Marketing Data: Preferences, campaigns, interaction
  • Financial Data: Transaction metadata (we don’t store full payment data)
  • Support Data: Messages with our team

Sources:

  • Direct input (forms, support, sign-ups)
  • Automatically via cookies/logs
  • Third parties (payment processors, partners)

3. How We Use Your Data

We process personal data to:

  • Provide and improve services
  • Manage subscriptions and transactions
  • Respond to requests or support tickets
  • Authenticate and secure accounts
  • Send marketing communications (with your consent)
  • Fulfill legal obligations

4. Legal Basis

We rely on:

  • Your consent (for marketing)
  • Contractual necessity (to deliver services)
  • Legal obligation (e.g., accounting, fraud)
  • Legitimate interest (network integrity, improvements)

5. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined above, or as required by law.

6. Sharing Data

We do not sell your data. We may share data with:

  • Service providers under data processing agreements
  • Payment processors
  • Regulatory authorities if legally required
  • Internal affiliated companies

7. International Transfers

Your data may be stored or transferred to countries outside your own. We apply appropriate safeguards such as:

  • Standard Contractual Clauses
  • Secure processors with privacy certifications

We may transfer data internationally but do not disclose or specify destination countries unless required by law or contract.

8. Your Rights

You have the right to:

  • Access, correct, or delete your data
  • Withdraw consent at any time
  • Object to or restrict processing
  • Request data portability

Email: [email protected]
You may also contact your local Data Protection Authority.

9. Security

We apply industry-standard technical and organizational security measures to protect your data, including:

  • Access controls
  • Encryption in transit and at rest
  • Firewalls and anti-malware layers

No system is completely secure. Use of our services implies acceptance of this inherent risk.

10. Cookies and Analytics

We use cookies and similar tools for:

  • Functionality and performance
  • Analytics and marketing (with consent)

You can manage cookies via browser settings or our cookie banner.
See: Cookie settings in the footer

10bis. Marketing Communications

By creating an account, subscribing to any of our services, or explicitly opting in, you agree to receive relevant promotional content, newsletters, product updates, and event invitations from GreenPow.

You may withdraw your consent and unsubscribe at any time by:

  • Clicking “unsubscribe” in any email
  • Adjusting account preferences
  • Contacting [email protected]

We may still send essential service communications (billing, support, legal).

11. Children

We do not knowingly collect data from users under 13. If you believe we have done so, contact us to remove the data.

12. Changes to This Policy

We may update this Policy. Material changes will be notified via email or platform notice.

13. Contact

GreenPow OÜ
Oficentro Ejecutivo La Sabana, Tower 6, Floor 7, Office 26, San José, Costa Rica
📧 [email protected]
🌐 https://greenpow.io

This document was originally drafted in English. In case of conflict between translations, the English version shall prevail.

Full version and future updates available at:
https://www.greenpow.io/privacy-policy/